"A successful company has a clear structure. The employees are motivated and know exactly what their responsibilities are. The customers know who to contact.”
J.D. Ryan; and
Gail P. Hiduke.
Small Business - An Entrepreneurs Business Plan. Thompson Southwestern. 2006. Pages 15-16.
(citação extraída de SBANC Newsletter, August 22, 2006, Issue 435-2006, http://www.sbaer.uca.edu )
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